Refund Policy

 

Thank you for shopping at Amari! We value your satisfaction and want to ensure your shopping experience with us is positive. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully:

  1. Eligibility for Refund:

    • Amari offers a 14-day window from the date of delivery for eligible items to request a refund.
    • To be eligible for a refund, the item must be unused, undamaged, and in its original packaging with all tags and labels intact.

  2. Non-Refundable Items:

    • Certain items, such as downloadable software, gift cards, and personalized/customized products, are non-refundable unless there is a manufacturing defect or damage during shipping.

  3. Refund Process:

    • To initiate a refund, contact our customer support team at info@amarishoes.com within the 14-day window and provide your order details.
    • Our team will guide you through the necessary steps and issue a Return Merchandise Authorization (RMA) number, which is required for processing your refund.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or damaged during transit. In such cases, please contact our customer support to arrange for a prepaid shipping label.
    • We recommend using a trackable shipping service for return shipments to ensure delivery confirmation.

  5. Refund Approval and Processing:

    • Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed using the original payment method within [number of days, e.g., 3-5 business days].
    • In case of a delayed refund or non-receipt, please contact your bank or payment provider directly.

  6. Partial Refunds:

    • In some cases, partial refunds may be issued if the returned item shows signs of use, damage, or missing parts.

  7. Exchanges:

    • If you need a different size, message us with your order number before sending anything back. We will set the replacement pair aside, send you a prepaid return label, and ship the new size once the original is scanned by the carrier. There is no charge for a size change within the 14 day window.

  8. Manufacturer Warranty:

    • For products with a manufacturer warranty, please refer to the warranty documentation provided with the item. We will assist you in contacting the manufacturer or handling warranty claims.

Please keep in mind that our refund policy is subject to change without prior notice. Any updates to the policy will be reflected on our website. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Thank you for choosing Amari! We appreciate your trust in us and look forward to serving you again in the future.