Refund policy

We want you to be able to try Amari with no risk. You have 30 days from delivery to request a return or an exchange.

Condition: Shoes must be unworn and returned in their original box, with any tags still attached. Please try them on indoors, on carpet, so the soles stay clean. Your order number or receipt is all the proof of purchase we need.

Returns and exchanges are free within the United States. If your return is accepted we will email you a prepaid return label along with instructions on where to send the package. Please do not send anything back before requesting a return, as we cannot accept unannounced returns.

Discounted items are returnable. Our 30 day promise applies to every pair we sell, including anything bought on sale or with a promotion. Gift cards are the only exception, as they cannot be returned.

Damaged, faulty or wrong items: Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we will put it right at no cost to you.

Exchanges: The fastest way to change size or color is to request a return on the pair you have and place a new order once the return is accepted. Within the United States we cover the shipping both ways on a size exchange.

Refunds: Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few more days to post it to your account.

Questions: To start a return, or if more than 15 business days have passed since we approved your refund, please use the contact form on our Contact page and we will get back to you within 24 hours.